Unit 13 Personal and Professional Skills Development Assignment

Introduction

This Unit 13 Personal and Professional Skills Development Assignment is focused on the complete development of the human according to company decidedness. Company wants good communication skills, and personal and professional development.  

Task 4

4.1 Select solution for work based problems.

There are various kinds of problems faced by me on regular basis as a Customer service assistant. Handling customers is one of the biggest challenges as different customers having different mind sets. Handling frustrated customer who lost his bet and demand for money back. In this situation it is not easy to handle these kinds of customers as they are not ready to listen or understand the things conveyed to them (Hu, et. al., 2013). In this situation it is very important to remain calm and listen effectively to the points of the customers and then when he get finished try to make them understand with the polite and effective language. While making  communication and information  need to take care of the using adequate vocabulary to calm down the customer and make him understand about the situation. By taking politely helps in satisfying the customers with effective level of benefits (Hu, et. al., 2013).

4.2 Communicate in variety of styles and appropriate manner at various levels.

Email: -

Dear Hiring Manager,

I get to know about the vacant job of “Customer Service Manager” in your Casino. I am having effective experience in the same field as a “Customer Service Assistant”.

I am having effective level of experience with two major organisations such as 8 years working experience with Ladbrokes Racing Limited as an “Customer Service Assistant” and 9 year experience with London Underground Limited as an “Customer Service Assistant”.

And I believe that the level of my experience and other skills fulfil the set level of requirements of the available vacancy in your casino.

I am looking forward to hear from your side soon.
Sincerely,
Ajai-Brown

CV: -

Customer Service Assistant
Ajai-Brown
E-mail: - LARA0312@SKY.COM
Mobile: - 07939451205
Profile: -
Highly motivated customer service assistant with 13 years experience

Prior to working with LUL, I worked with Ladbrokes Racing Limited for 8 years. I’ve had a multifunctional license since December 2007 which enables me to work in the ticket office. I have been described as a ‘People’s Person’ and naturally ‘nice’ by my Managers. I demonstrate a Pro-active approach towards customers and I’m always trying my best to contribute my own quota to the smooth running of the station. Working in one of the busiest stations (Kings Cross), as exposed me to a wide range of experience which will be needed in all aspects of jobs within the organisation. I am keen to improve my career in the areas of Public Transport Administration and Management.

Key Skills: -

• Excellent Customer Service
• Customer Assistant
• Customer Focus
• Attention to Details
• Safety Critical Person
• Pro-Active
• Providing frontline service
• Good team member
• Excellent Punctuality
• Provide valuable information to customers
• Pass valuable information to colleagues

Employment Experience: -

May 1999 – Feb 2007
Ladbrokes Racing Limited
Customer Service Assistant
Type of activities performed:

• Help-out customers on their bets
• Assists them in taking bets
• Pay out winning
• Assist in banking

Feb-2007 – Till now
London Underground Limited
Customer Service Assistant
Type of activities performed:

• Assist customers in buying tickets
• Operate the gates
• Provide assistance to mobility impaired customers
• Set duties in platform
• Give direction to customers

Education and Qualification

Sept 1986 – July 1988
Ibadan Polytechnic, Nigeria – Business Administration – Ordinary National Level (OND)
Sept 1992 – July 1994
Hammersmith and West London College – Business & Finance – Merit
Sept 1994 – July 1996
City & Islington College –City & Guilds – IT Distinction

Letter of Resignation:

Date: - (7/20/2016)
London Underground LTD.
Dear Sir,

Please accept my resignation letter from my position of “Customer Service Assistant”. And my last day will be on 8/20/2016.

I got an opportunity to work as a Customer Service Manager at “The Palm Beach Casino, London” and I accept this opportunity for enhancing my skills and make adequate level of development in my career. I am very thankful to you that you gave me opportunity to work with you and I enjoyed a lot and surely miss the  business environment  and companion. This new job is come up with new challenges and growth opportunity.

It has been pleasure to work with you.

Best regardsAjai-Brown

4.3 Evaluate and use effective time management strategies

Managing time:

Priorities per week (regular)	Ext. time	Time	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
		7:00 AM	Writing skills
		8:00 AM	Speaking skills
Vocabulary	1	9:00 AM	Analytical skills	Vocabulary
Confidence Level	1	10:00 AM	People management	Speaking skills
Speaking skills	1	11:00 AM	Vocabulary	Writing skills	Speaking skills
Writing skills	1	12:00 PM	Team management skills	Analytical Skills	Writing skills
		1:00 PM		People management	Vocabulary skills	Speaking skills
		2:00 PM		Team management	Analytical Skills	Vocabulary
		3:00 PM			Team management	Writing skills	Vocabulary
Priorities per week (Special)		4:00 PM			People management	Analytical Skills	Speaking skills
Team Management	1	5:00 PM				Team management	Writing skills	Team management
People Management	1	6:00 PM				People management	Analytical Skills	People management
Analytical Skills	1	7:00 PM					People management	Vocabulary	Vocabulary
		8:00 PM					Team management	Writing skills	Speaking skills
		9:00 PM						Speaking skills	Analytical skills
		10:00 PM						Analytical Skills	Writing skills
		11:00 PM							People management
	Total Time								Team management

Weekly planning calendar

	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
Date
6:00		Vocabulary
6:30		Analytical skills	Vocabulary
7:00		Speaking skills	People management
7:30		Writing skills	Speaking skills	Vocabulary
8:00		People management	Writing Skills	Speaking skills
8:30			Analytical skills	Writing skills	Speaking skills
9:00			Team management	People management	People management
9:30					Writing skills	Vocabulary

Time log worksheet

Activity	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday	Total
Class hours	4	4	4	4	4	4	0	24
Study hours	2	2	2	2	2	2	2	14
Sleep	9	9	9	9	9	9	9	63
Meat/eating	1	1	1	1	1	1	1	7
Exercise	1.5	1.5	1.5	1.5	1.5	1.5	1.5	10.5
Family	2	2	2	2	2	2	2	14
Facebook or random internet	0.5	0.5	0.5	0.5	0.5	0.5	0.5	3.5
T.V. movies, Videos	1	1	1	1	1	1	1	7
Miscellaneous personal	1	1	1	1	1	1	1	7
Miscellaneous	0	0	0	0	0	0	4	4
Travel	1	1	1	1	1	1	1	7
Other	1	1	1	1	1	1	1	7
Total	24 hours	24 hours	24 hours	24 hours	24 hours	24 hours	24 hours

Weekly to-do list

Days	High priority	Low Priority
Monday	Analytical Skills	Team Management
Tuesday	Speaking skills	People Management
Wednesday	Confidence Level	Analytical Skills
Thursday	Vocabulary	Vocabulary
Friday	Writing skills	Writing skills
Saturday	Team Management	Speaking skills
Sunday	People Management	Confidence Level

Time management: - Time management is necessarily important to execute the set activities well on time. With the help of it available time get utilised in effective manner. Time management helps in prioritising activities so that every activity gets completed well on time and helps in getting desired results from it. It increases the level of effectiveness, efficiency, productivity and accuracy level of the individual (Crotti, 2014).

References

Crotti, N. 2014, "Commentary: How To: Time out for time-management tips", Finance and Commerce, .
Hu, S.X., Luk, A., Leong, C., U, C. & Van, F. 2013, "The Correlations of Work Conditions with Unhealthy Lifestyles and Occupational Health Problems of Casino Croupiers in Macau", Journal of Gambling Studies, vol. 29, no. 2, pp. 255-268.
Minnema, L. 2014, "Correlations between types of culture, styles of communication and forms of interreligious dialogue", HTS Teologiese Studies / Theological Studies,vol. 70, no. 1, pp. 1-e7.
Quiggle, D. 2014, Lead Like Reagan: Strategies to Motivate, Communicate, and Inspire, 1st edn, John Wiley & Sons Ltd, US.
Varga, A.P. 2011, Time Management, Nova Science Publishers, Inc.

Unit 13 Personal and Professional Skills Development Assignment is focused on the complete development of the human according to company decidedness, We are posting Locus units solutions so scholars can explore the our Assignment Help in UK and get review the quality of our work.