Unit 3 Health and Social Care Assignment

Program	Diploma in Health and Social Care
Unit Number and Title	Unit 3 Health and Social Care
QFC Level	Level 4

Introduction

The health and social care is associated with the aspect of explaining the ways by which the organizations are functioning as well as investigating the leadership roles within the health and social care organizations. The relationship between individual and effectiveness of the organizations and their impact on health and social care services has also been discussed from the perspective of care workers and the patients who are using the services. The influence of the external environment has been explored in respect of service delivery as well as effectiveness of the health and social care organizations.

Task 2

2.1 Compare and contrast different types of organizational structures in health and social care.

The different types of organizational structures in health and social care facilities are mentioned as follows,

The Frontline – Nurses, nurse practitioners, as well as physical therapists normally constitute of the care givers of the health and social care facilities and are considered as the frontline providers of services. These highly trained professionals are directly working with the patients and are serving as a liaison amongst the patients, the members of the family as well as the health and social care facility. They are having the responsibility regarding the care of the patients as well as having daily contacts with the patients as well as their families after the contraction of the health and social care services.

Bridge employees – There is the requirement for having an extensive assistance staffs for ensuring that a health and social care facility is running in an efficient manner. There is the responsibility of the human resource department to ensure that the health and social care facilities are having skilled customer service professionals such as receptionists as well as secretaries and the human resources are acting as a bridge amongst the caregivers, assistance staffs as well as the management. (McDonald, 2012)

Supervision – In the health and social care facilities, the Quality Assurance Registered Nurse is mainly having the responsibility towards direct supervision regarding the care givers as well as resolving matters associated with scheduling, answering the questions of the caregiver, ensuring that there occurs a scheduled patient visit as well as mitigating the issues related with staffing.

Management – The Nursing Director is having the ultimate responsibility regarding all clinical functions inside a health and social care facility. The nursing administrator is administering the policies as well as procedures.

Senior management - The function of the senior management is to ensure the functioning of the business that includes readiness associated with inspection, marketing, knowledge regarding legislations that are new as well as updated and also, mitigating the complaints of the customers. (Palmer, 2011) The senior management mainly comprises of the executive administrator who is working in close quarters with the director of nursing as well as the nursing administrators for ensuring that each and every aspects of the health and social care facility is functioning in an efficient manner.

2.2 Analyze the concept of organizational culture in health and social care services.

The concept of organizational structure is significant to understand the behavioral aspects of the care staffs in the health and social care facilities as they are managing demands that are considered external as well as internal social changes. The organizational culture of the health and social care facilities will be strongly affecting their abilities for managing human resources as well as serving the patients, and finally having a major influence over its economical performance. Organizational cultures that are constructive are doing the enhancement of the satisfaction of the staffs as well as satisfaction of the patients that is consisting of work environments in which members are having positive dialogues with the colleagues as well as approaching the tasks in a way that is assisting them in attaining better individual satisfaction as well as meeting the goals of the health and social care facility. (McCalman, 2015) It can also be stated that, health and social care organizations that typify constructive cultural aspects of contract putting individuals first through the encouragement of positive interpersonal relations and simultaneously valuing the aspects of self-realization as well as staffs that are oriented towards achievements.

To create as well as nurture a constructive organizational culture in health and social care facilities is considered as a challenging task. There is the requirement for having a mission statement that is considered to be strong as well as a defined sense of objective for guiding the behavioral aspects. This task is required generating a sense of association as well as emotional attachment developing a community that is focusing on the goals of the organization. There is the significance to possess a sense of association in a constructive organizational culture since the basis of this culture is associated with teamwork. Coordination of efforts is facilitated by teamwork as well as for building consensus within the members of the groups. In groups having a strong orientation of team, members are interested towards working harder than it is required for assisting the co-workers for making the group look better as well as for its success. In addition to that, efficient teamwork between the care givers will be creating synergies as well as allowing every care giver for contributing their individual strength to provide services to the patients. (McDaniel, 2011) Teamwork is also serving as an effective vehicle towards the exchange of information as well as due to the repeated contacts, members also gets the awareness of who is possessing the knowledge for resolving particular challenging situations.

Therefore, investing in human resource management in a health and social care facility will be creating a cultural aspect that will be having a strong orientation of services in respect of the patients. When the hiring of appropriate individuals takes place and they are eventually socialized into a mindset associated with constructive cultural aspect, there will be more involvement of the staffs in the process associated with providing services to the patients and therefore developing better commitment regarding services to the patients. (McDaniel, 2011) Moreover, organizational cultures that are constructive are promoting an intrinsic value towards the delivery of efficient service to the patients through the offering of encouragement as well as reward to the care givers in respect of providing brilliant services.

2.3 Analyze theories relating to the behavior of individuals and groups in health and social care.

The theories relating to the behavior of individuals and groups in health and social care are analyzed as follows,

Behavioral Learning Theory: This model associated with the behavioral learning theory is considered to be the outcome of conditioning. The main aspect of the behavioral learning theory is regarded as reinforcement. Reinforcement in the repeated manner at every scenario of the desirability of the behavioral aspect is effective when the introduction of a behavior takes place. After the establishment of the behavior that is desired, there occurs the maintaining of behavioral aspects through alternating reinforcement. This kind of theoretical approach are generally used regarding weight loss, cessation of smoking, programs associated with reduction of anxiety. The significance of rewarding behavior that is desired in a regular as well as consistent manner and not rewarding behavior that is undesirable is essential for successful behaviorist approach towards learning. (Lind, 2014) The care giver is providing reinforcement at every stage of the method. For instance, when a patient learns the process of injecting insulin, the care giver tries to find out a positive behavioral aspect and then offers immediate reinforcement by appreciating the patient for being able to successfully inject the insulin shot.

Cognitive Learning Theory: This learning theory states that learning is considered to be an internal process where there occurs the integration or internalization of information into an individual’s cognitive or intellectual structural aspect. From the perspective of cognitive learning theory, the way by which there occurs the presentation of new information is considered significant. Primarily, the patient has the learning of the complete picture regarding the task as well as the involvement of the sequences. Then, in the second stage, there occurs the gaining of skills towards task performance. (Lind, 2014) For instance, the way which blood pressure is taken is considered to be a difficult task and in this respect the patient is required learning the process by which the blood pressure manometer can be manipulated physically, learning the ways by which sounds of blood pressure can be heard as well as understanding the sound’s meaning. In the final phase, increasing confidence is gained by the patient as well as competence regarding the performance of the task.

Humanist Learning Theory: This theory of learning will be viewing learning as a functional aspect of the overall individual and has the belief that learning cannot occur unless there is the involvement of the cognitive as well as affective domains. The capacity of the individuals towards personal determination is considered as a significant aspect of this learning theory. For instance, this kind of theory is utilized for helping post myocardial infarction patients towards regaining a sense of self-control in respect of managing their health.

2.4 Explain how the organizational structure and culture of health and care organizations impacts on service delivery.

The impact of organizational structure on service delivery in health and care organizations

Nurses, nurse practitioners, as well as physical therapists normally constitute of the care givers of the health and social care facilities and are considered as the frontline providers of services. These highly trained professionals are directly working with the patients and are serving as a liaison amongst the patients, the members of the family as well as the health and social care facility. They are having the responsibility regarding the care of the patients as well as having daily contacts with the patients as well as their families after the contraction of the services. (Lancaster, 2010) There is the requirement for having an extensive assistance staffs for ensuring that a health and social care facility is running in an efficient manner. There is the responsibility of the human resource department to ensure that the health and social care facilities are having skilled customer service professionals such as receptionists as well as secretaries and the human resources are acting as a bridge amongst the caregivers, assistance staffs as well as the management.

The impact of organizational culture on service delivery in health and care organizations

To create as well as nurture a constructive organizational culture in health and social care facilities is considered as a challenging task. There is the requirement for having a mission statement that is considered to be strong as well as a defined sense of objective for guiding the behavioral aspects. This task is required generating a sense of association as well as emotional attachment developing a community that is focusing on the goals of the organization. There is the significance to possess a sense of association in a constructive organizational culture since the basis of this culture is associated with teamwork. Coordination of efforts is facilitated by teamwork as well as for building consensus within the members of the groups. In groups having a strong orientation of team, members are interested towards working harder than it is required for assisting the co-workers for making the group look better as well as for its success. In addition to that, efficient teamwork between the care givers will be creating synergies as well as allowing every care giver for contributing their individual strength to provide services to the patients. (Lancaster, 2010) Teamwork is also serving as an effective vehicle towards the exchange of information as well as due to the repeated contacts, members also gets the awareness of who is possessing the knowledge for resolving particular challenging situations. Therefore, investing in human resource management in a health and social care facility will be creating a cultural aspect that will be having a strong orientation of services in respect of the patients. (Lancaster, 2010)When the hiring of appropriate individuals takes place and they are eventually socialized into a mindset associated with constructive cultural aspect, there will be more involvement of the staffs in the process associated with providing services to the patients and therefore developing better commitment regarding services to the patients. Moreover, organizational cultures that are constructive are promoting an intrinsic value towards the delivery of efficient service to the patients through the offering of encouragement as well as reward to the care givers in respect of providing brilliant services.

Task 3

Executive Summary

This part of the assignment delves with the aspect of discussing the concepts associated with leadership that is in relation to the health and social care organizations. After that, an analysis has been made regarding the influence of leadership on the effectiveness of health and social care organizations and finally an evaluation has been deduced regarding the specific contributions of leadership towards the health and social care organizations. Now taking into consideration the concept of leadership in health and social care organizations, four kind of leadership has been discussed that are transformational leadership that has the requirement for the leaders towards communicating their vision in a way that is considered rational and does the creation of unity as well as collective function, then collaborative leadership that has the requirement of a synergistic environment for work in which various parties are instigated for working collectively in respect of implementing efficient practices as well as methods, shared leadership that is associated with efficient teamwork that is focused on the identification of team values as well as optimization of the effectiveness of the team for the improvement of practices and last but not the least, ethical leadership in which the leader is having the requirement towards influencing the members of the group through the creation of eagerness towards strategies that are considered risky as well as to influence decisions that are favoring certain individuals at the cost of others. Then, it can be stated that in respect of the influence of leadership on the effectiveness of health and social care three key aspects are being considered such as organizational structure, the different processes as well as the outcome associated with it. The influence of leadership on the healthcare organization’s effectiveness is deep and it can either do the making or breaking of the functional effectiveness of the health and social care organizations, therefore, the failure of leadership towards the appropriate explanation as well as promotion of anticipated cultural aspect associated with the organization will be having an intense bearing on the success of the health and social care organization. Finally, to evaluate the specific contributions of leadership towards the health and social care organizations there again has been an analysis regarding the four kinds of leadership traits that are influencing leadership in the different health and social care organizations viz., transformational leadership, collaborative leadership, shared leadership as well as ethical leadership. These different kinds of leaders are required to be the first for modeling such behavioral traits that can be emulated by others and also, towards aspects for raising the motivational levels as well as nurturing interdependency amongst the various practitioners of health and social care.

3.1 Discuss concepts of leadership as related to health and social care organizations.

The concepts of leadership as related to health and social care organizations are discussed as under,

Transformational leadership: This leadership style is emphasizing on the aspect that individuals are working in a more effective manner when they are having a sense of mission. The transformational theory has the requirement for the leaders towards communicating their vision in a way that is considered rational and does the creation of unity as well as collective function. The transformational leaders in respect of the health and social care organizations are having the ability towards motivating performance that is beyond anticipation through their ability towards influencing the attitudes.

Collaborative leadership: This kind of leadership has the involvement towards the communication of information to the colleagues as well as related companies for allowing them in making their personal informed decisions. These kinds of strategic aspects in respect of collaborative communication do the enhancement of healthcare management through the encouragement of dialogue amongst various stakeholders, sharing informations, as well as minimizing the complexity level within the health and social care organizations. The collaborative healthcare leadership has the requirement of a synergistic environment for work in which various parties are instigated for working collectively in respect of implementing efficient practices as well as methods. (Kotler, 2010) The leaders are required to be the first for modeling collaborative behavioral aspects for raising the motivational levels as well as nurturing interdependency amongst the various practitioners of health and social care.

Shared leadership: Shared leadership is the method of team-level management that is empowering the employees within the processes associated with the making of decisions, offering scopes in respect of people for managing as well as developing in a team and is efficient towards the improvement of the environment for work as well as satisfaction associated with job. The key towards the shared leadership approach is associated with efficient teamwork that is focused on the identification of team values as well as optimization of the effectiveness of the team for the improvement of practices. (Kotler, 2010) Shared leadership give rise to better outcome related with the care of the patients.

Ethical leadership: To practice ethical leadership will be having a significant influence on the functioning of the health and social care employee relations, the outcome of the patients, as well as the destiny of a health and social care organization. In certain aspects, the leader will be having the requirement towards influencing the members of the group through the creation of eagerness towards strategies that are considered risky as well as to influence decisions that are favoring certain individuals at the cost of others.

3.2 Analyze how leadership can influence the effectiveness of health and social care organizations.

The health and social care organizations that are working on the medical care quality are required keeping three major aspects in consideration which are structure of the organization, methods as well as results. The function of the correct leadership will be taking on a significant dimension since it is defining the functions as well as quality of the other components of health and social care. If the leadership fails to appropriately explain as well as do the promotion of anticipated cultural aspect associated with the organization, it will be having an intense bearing on the success of the health and social care organization. (Dwyer, 2012) The influence of leadership on the healthcare organization’s cultural aspects as well as behavioral aspects is deep and it can either do the making or breaking of the functional effectiveness of the health and social care organizations. The team of leadership will be setting the standards that the entire health and social care organization will be following. As the health and social care organizations are associated with the aspect of offering high quality care for the patients, the appropriate team of leadership can offer the correct organizational atmosphere towards growth as well as building on its success as well as accomplishments.(Harrell, 2011) Shared leadership is the method of team-level management that is empowering the employees within the processes associated with the making of decisions, offering scopes in respect of people for managing as well as developing in a team and is efficient towards the improvement of the environment for work as well as satisfaction associated with job. The key towards the shared leadership approach is associated with efficient teamwork that is focused on the identification of team values as well as optimization of the effectiveness of the team for the improvement of practices. Shared leadership give rise to better outcome related with the care of the patients.

3.3 Evaluate the specific leadership contributions in health or social care organization.

Transformational leadership style is emphasizing on the aspect that individuals are working in a more effective manner when they are having a sense of mission. The transformational theory has the requirement for the leaders towards communicating their vision in a way that is considered rational and does the creation of unity as well as collective function. The transformational leaders in respect of the health and social care organizations are having the ability towards motivating performance that is beyond anticipation through their ability towards influencing the attitudes. Collaborative leadership has the involvement towards the communication of information to the colleagues as well as related companies for allowing them in making their personal informed decisions. (Daft, 2015) These kinds of strategic aspects in respect of collaborative communication do the enhancement of healthcare management through the encouragement of dialogue amongst various stakeholders, sharing informations, as well as minimizing the complexity level within the health and social care organizations. The collaborative healthcare leadership has the requirement of a synergistic environment for work in which various parties are instigated for working collectively in respect of implementing efficient practices as well as methods. The leaders are required to be the first for modeling collaborative behavioral aspects for raising the motivational levels as well as nurturing interdependency amongst the various practitioners of health and social care.

Conclusion

This assignment delves with the aspect of health and social care organizations for comparing as well as contrasting different types of organizational structures in health and social care. Then, the concept of organizational culture in health and social care services has been analyzed. The ways by which the organizational structural aspect as well as cultural aspect of health and social care organizations is having an influence on service delivery are explained. 

Referencs

Daft, R (2015). Organization Theory and Design. Cengage Learning.
Harrell D, G. (2011). Marketing Management.  Simon and Schuster Pub.
Lancaster, G (2010). Essentials of Marketing Management. Taylor & Francis.
McDaniel, C. (2011).  Essentials of Marketing. Cengage Learning.
McDonald, M. (2012). Market Segmentation. John Wiley & Sons.
Palmer, A (2011). The Business Environment. McGraw-Hill Higher Education.