Managing Quality in Health and Social Care Assignment

Program	Diploma in Health and Social Care
Unit Number and Title	Managing Quality in Health and Social Care
QFC Level	Level 5

Introduction

In the health and social care sector of the world economy, there are many risks that are associated with the working of this sector and since it is related with the health of the people and there have been some issues that have regarded with the organization of Methicillin-Resistant Staphylococcus Aureus (MRSA) and in this managing quality in health and social care assignment we will try and find out ways in which we can assist the organization of Methicillin-Resistant Staphylococcus Aureus (MRSA) and all the people who have been affected with the infection that has been spread because of the lack of management in the working of the organization. (UK Government, 2013)

Task 1

LO1 - Understanding differing perspectives of quality in relation to health and social care services

1.1 Explain the perspectives that stakeholders connected with the health and social care organisation can have regarding quality

Every organization that operates in the business environment has certain people that are connected with the working of the organization and this association becomes even more complicated and complex because the operations of the health and social care sector are closely associated with the life of the people that come to the various centres of the health and social care sector to find solutions and remedies for their illness and disabilities. Talking about the aspects of stakeholders we can say that there are many people associated with the Methicillin-Resistant Staphylococcus Aureus (MRSA) and first and the foremost are the patients. The level of quality that these people expect from the medical centres is very high in terms of the treatments and the drugs that are used on them during the course of their treatment. Other than there are also some patients that need to living in the premises of the medical centres because they need special care and attention. They expect these care homes to be clean, hygienic and equipped with resources for all basic needs. The doctors and the services providers are the next stakeholders that demand quality in terms of the equipment that they get from their centres for the treatment of the patients. Attest technology and best equipment ensure that the doctors can provide the best service and also that the success rate of the cases increases significantly. These two happen to be the most significant stakeholders of Methicillin-Resistant Staphylococcus Aureus (MRSA). (The Open University, n.d.)

1.2 Analyse the role of external agencies in setting standards for quality in health and social care

Like every other sector in the economy, health and social care sector is also a field wherein the organizations depend on outside sector for the supplies and the products that they might need in order to carry out their operations and to help the people that need medical assistance. Now we have discussed in the last question that the stakeholders of the organization like Methicillin-Resistant Staphylococcus Aureus (MRSA) in the health and social care sector require a certain level of quality in the products and the equipment that they use. It can be said that the products that were used in the residence of the elderly may not have been of the best quality and this could be the cause of the infection that has spread in the premises. Considering such conditions, the management has to ensure that the companies that they contract for the supplies for Methicillin-Resistant Staphylococcus Aureus (MRSA) and the care home should be capable of providing the best quality of the products since they are the ones on whose supplies the live of the people depend. In many situations, it is also possible that maybe the lack in the quality of the products leads to life threatening situations during the course of the treatment of the patients. Methicillin-Resistant Staphylococcus Aureus (MRSA) is an organization that has been practicing and serving in the health and social care sector since a very long time now and the quality management of the organization should ensure that they use only the best companies for their supplies. (Ni Direct, n.d.)

1.3 Assess the impact of poor service quality on the stakeholders connected with the health and social care organisation under consideration.

Health and social care sector is one of the most developed and the most frequently used sector of the economy and this is because of the fact that it is connected with the life of the people and they as a result have a lot on stake since the human live is considered to be very precious. It is the duty of the organization sin the various countries under the health and social care sector to ensure that they have the right type of resources to meet the medical demands of the people. Unfortunately, almost every human being at some time in their life or later needs the support of the medical industry since the lifestyle of the people pushes them on the path of illness. Methicillin-Resistant Staphylococcus Aureus (MRSA) is an organization that has been serving the people of the society since many years and the best support that they have in order to do this successfully is that quality if the products and the equipment that they use. If the products and the equipment lack in their level of quality, then it is a problem for the people of Methicillin-Resistant Staphylococcus Aureus (MRSA) since the live of the patients is dependent on these factors. If the situation is not controlled in the right frame of time, then this issue can even cause a trouble and threat to the live of the person involved. Therefore, it is highly important for Methicillin-Resistant Staphylococcus Aureus (MRSA) to have the best quality. (The King’s Fund, n.d.)

Task 2

LO2 - Understand strategies for achieving quality in health and social care services

2.1 Explain the standards that exist in health and social care for measuring quality, especially in residential care facilities

In the health and social care sector there are many different organizations that are responsible for the medical needs of the people and the specialization of the various organization depend upon their doctors and functions and operations. In every organization, it is important for the management to maintain a certain level of quality of the services that they provide. But sometimes it so happens that the standards of the management are not always on the same wavelength with the patients and this generates a requirement for a system that is universal and is accepted by both the parties. When talking about the health and social care sector, it is not just the equipment and the drugs that need to maintain the quality that is required to safely provide the medical specific needs of the people, a certain level of quality is also accepted to be followed by the care homes that act as the residents for the people that are under the process of the treatment. It is the place wherein the people stay and in such scenarios it is important that the level of quality needs to be maintained. In order to keep an eye that the management of Methicillin-Resistant Staphylococcus Aureus (MRSA) is following the right standards, the first thing that management should do is that they should create rules and regulations and specify the kind of service that they want to provide. Then should provide the workers with the means to achieve these goals and in the end the best way to test whether the employees are following the rules is that they should get feedback from the people that stay in the Methicillin-Resistant Staphylococcus Aureus (MRSA) and compare their feedbacks with the services that are being provided. This will keep the employees on their toes and the customers happy. (Breslin, 2005)

2.2 Evaluate different approaches to implementing quality systems

In order to ensure that the employees of the organization are performing their duties as per the requirement of the management, the management has to put in certain rules and regulations and check points that will restrain the employees from not abiding by the rules and when there will some consequences that follow, the employees will make sure that they perform their duties to the best of their ability. Methicillin-Resistant Staphylococcus Aureus (MRSA) is also no exception to the rule and under the current condition of the health and social care sector demands that the care home of Methicillin-Resistant Staphylococcus Aureus (MRSA) also needs to put in some measures for this problems. In the previous question we have suggested certain measures that could be taken up by the management of Methicillin-Resistant Staphylococcus Aureus (MRSA) in order to ensure that the employees in the organization and those in the care home treat the patients with certain standard and quality of service. The first and the most basic approach is to tell the employees about the expectations of the care home and provide them with proper resources to meet those expectations and them it is also important for the management to have some measures for checking that the employees are following the rules. The first thing for this purpose the management should bring into force some committee to conduct surprise checks on the working of the employees. These will ensure that the employees do their best. The thing I feel is going to be more effective since it will be direct image of the work that is done by the employees. The feedback on the employees by the patients will throw a brighter light and the management will be able to have a much clear picture of the work that is done. (Health and Social Care Information Centre, n.d.)

2.3 Analyse potential barriers to delivery of quality health and social care services in the case study organisation

Any organization that operates in the economy of the world has to face certain barriers in its functioning and this one fact of the working that is absolutely inevitable. Failure is definitely a part of the journey of the organization and this is one factor that is absolutely necessary in the part of the health and social care sector. There is definitely failure in the organizations of the medical facilities because the human life is mortal and at some point it has to end. The medical centres can ensure that the life of the people goes without any health problems and in a stress freeway but at the same time, it cannot guarantee that it is never going to end. Similarly it is definitely failed in the working of the organization also and it is these failures that will make sure that the medical organizations learn from their mistakes are able to do their best for the interest of the people. In the last two questions of the assignment, we have discussed various ways in which the organization of Methicillin-Resistant Staphylococcus Aureus (MRSA) can improve the quality of the functions that they perform in the medical centre and the care home and similarly we can say that they will face issues in the implementation of the plans. First of all the main thing that it is not necessary that it is only the care workers of the organization of Methicillin-Resistant Staphylococcus Aureus (MRSA) that do not perform their duties properly. It is also possible that the people who are supposed to investigate the working also not treat their work seriously. Lastly it is also possible that the feedback of the patients as well as their families is not genuine and they have some residual anger with the organization.  (Healthy Working Lives, 2014)

Task 3

LO3 - Be able to evaluate systems, policies and procedures in health and social care

3.1 Evaluate the effectiveness of systems, policies and procedures used in the health and social care setting in achieving quality in the service(s) offered

In every organization of the business environment, every sector has some rules and regulations to follow that are made to ensure that the working of the sector goes as per the plan and there is no chaos or cheating in the working of the various sectors of the economy. In the health and social care sector of the economy, there are many rules and regulations that have been for the various medical centres to follow in order to ensure that the life of the people in the hands of the various medical centres like Methicillin-Resistant Staphylococcus Aureus (MRSA) are safe and sound. These laws ensure that the people who are in the need of help get the proper care and medicines that they require in order to lead a healthy and an independent life. In order to achieve these goals, like we have discussed in the remaining of the assignment, the organizations need to have a standards of goods and services that they provide and render because in the health and social care sector even the smallest of the mistakes can prove be a threat to the life of the people who are involved. There are major consequences for the organizations that do not fall in lines with the rules and have neglected the value of life of the patients. The government of the various nations along with the world health organization has made a law and a regulatory body that is supposed to test and clear equipment and the drugs that are used by the various organizations like Methicillin-Resistant Staphylococcus Aureus (MRSA) of the health and social care sector. These laws have been created for the welfare of the people of the society and also for the better functioning of the organizations like Methicillin-Resistant Staphylococcus Aureus (MRSA) in the economy.  (University of Bolton, n.d.)

3.2 Analyse other factor(s) that influence the achievement of quality in the health and social care service

Every product that is produced in the economy has to undergo certain steps and procedures and this as to be approved by some authority and regulatory body that has been created by the law. This regulatory body along with the government of the various governments makes certain rules and standards that have to be followed by all the organizations that have to be in the production process. In the health and social care sector of the economy, it is absolutely necessary that these regulations have to be followed with all seriousness since the lives of the people are dependent on the products that are produced in the supplier industry of the health and social care sector. In order to ensure that the various products that reach the organizations like Methicillin-Resistant Staphylococcus Aureus (MRSA) are safe and secure for use, the world health organization has put into force some standards that have to be sued in the raw materials by the companies that are the suppliers for the organizations Methicillin-Resistant Staphylococcus Aureus (MRSA). These factors also depend upon the technology that is used for the production company. The biggest factor that influences the standard of quality that is offered in the organizations like Methicillin-Resistant Staphylococcus Aureus (MRSA) is the amount of resources that are invested by the various medical centres in the attainment of these products. The more the organizations are ready to invest in the attainment of technology and drugs, the better quality and standard they can gain.  (UK Government, 2013)

3.3 Suggest ways in which the health and social care facility could improve quality

When we talk about quality in regard to the services that are provided in the health and social care by the organizations like Methicillin-Resistant Staphylococcus Aureus (MRSA) means that they are dealing with the life of the people and thereafter it is highly important for the various organizations like Methicillin-Resistant Staphylococcus Aureus (MRSA) to have a good standard of quality and service to ensure that they also remain in the position that they have attained in the health and social care sector and in the minds of the people. For this purpose there are many different ways that can be adopted by the organizations like Methicillin-Resistant Staphylococcus Aureus (MRSA) to gain good standard of service and facility. The first and the foremost thing that they can do is that they can good quality and an educated employees who know how to treat the patient’s right. The second thing they can do is that they need to keep aside a good reserve of funds that will help to provide the people with the best resources to take care of their medical needs. The management of Methicillin-Resistant Staphylococcus Aureus (MRSA) can also make sure that they good rules and strict regulations in place to make sure that the people in the elderly care home of the society are treated the right way. It is also their duty to make sure that the premises of the elderly care home stays neat and tidy and there are no such cases that are reports of infection.  (The Open University, n.d.)

Conclusion

In order to conclude the assignment, I will say that there is no such organization in the entire world economy that doesn’t need the assistance of management in order to make sure that the working of the goes as per the plans of the authorities. The same could have been recorded in the organization of Methicillin-Resistant Staphylococcus Aureus (MRSA) wherein the lack of management caused some infection to spread in the residence of the elderly people. Through the course of the assignment we have noticed that the benefits of management would be of great help for the people associated with the care home.

References

Breslin, J., (2005), BMC Ethical Issues, [Online], Available: http://www.biomedcentral.com/1472-6939/6/5 [Accessed 6 June 2015]
Health and Social Care Information Centre, Information Governance, [Online], Available: http://systems.hscic.gov.uk/infogov [Accessed 7 June 2015]
Healthy Working Lives, (2015), Health and Safety Legislations, [Online], Available: http://www.healthyworkinglives.com/advice/Legislation-and-policy/Workplace-Health-and-Safety/health-safety-legislation [Accessed 7 June 2015]
Ni Direct, Social Care Worker, [Online], Available: http://www.nidirect.gov.uk/social-care-worker [Accessed 6 June 2015]
The King’s Fund, Overview of the Health and Social Care Workforce, [Online], Available: http://www.kingsfund.org.uk/time-to-think-differently/trends/professional-attitudes-and-workforce/overview-health-and-social-care-workforce [Accessed 6 June 2015]
The Open University, Leadership and Management in Health and Social Care, [Online], Available: http://www.open.ac.uk/courses/modules/k313 [Accessed 6 June 2015]
UK Government, (2013), Making Sure that the Health and Social Care Services Work Together, [Online], Available: https://www.gov.uk/government/policies/making-sure-health-and-social-care-services-work-together [Accessed 6 June 2015]